Refund policy
Returns & Exchange Policy
At ROHO, we want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help. Simply reach out to us at support@shoproho.com or WhatsApp us at +91 92570 25250, and we’ll guide you through the process.
Exchange Policy
- Exchanges are allowed once per order.
- No returns or exchanges are accepted on items purchased during sales or special offers.
- Exchanges are applicable only for products of equal or higher value.
- Please allow 2–3 weeks for the processing of exchanges.
- If you receive a damaged product, it must be reported within 48 hours of delivery, along with clear photographs.
- Refunds are not offered. If you're unable to find a suitable replacement, we can issue a store credit, valid for 4 months from the date of issue.
Eligibility for Exchange
Your item is eligible for exchange if:
- You notify us within 7 days of receiving the product.
- The item is unused, in its original condition, with all tags and packaging intact.
- You've received an incorrect size, wrong product, or a piece with a manufacturing defect.
How to Request an Exchange
If your item meets the criteria above, email us at support@shoproho.com with the following details:
- Order number
- Delivery address
- Contact number
- Reason for exchange
- Images of the product (in case of damage or incorrect delivery)
Return Shipping & Packaging Instructions
Once your exchange is approved, please pack the item securely in its original packaging, including:
- Invoice
- Product tags and labels
- Cloth bag (if provided)
- Any other inclusions received with the product
Ensure the item is well-packed to prevent damage in transit and ship it to the following address:
Return Address:
ROHO
Ratan Textiles
B-189, Opp. Bombay Hospital Apparel Park,
Jagatpura, Shri Kishanpura,
Jaipur, Rajasthan – 302017
Tel: +91 92570 25250
Post-Return Process
- Once the returned product reaches our warehouse, it will undergo a quality inspection.
- If it passes the inspection, the replacement item will be dispatched and delivered within our standard shipping timelines.
- In the rare event that a replacement is not available, a store credit will be issued for the product amount after deducting the initial shipping charges. This credit will be valid for 4 months and can be used for any future purchase.
Important Notes
- Customized products are not eligible for return or exchange.
- Replacement is possible only for products of equal or higher value.
- Sale/discounted items are not eligible for return, exchange, or store credit.
- Any transit damage must be reported within 48 hours of delivery. The product must be returned within 7 days for our review.
- Store credits (if applicable) are valid for 6 months from the date of issue and can be used toward any future purchase.
We’re committed to making your ROHO experience seamless and satisfying. For any further assistance, just drop us a line at support@shoproho.com or WhatsApp us at +91 92570 25250 — we’re always here to help.